HOW DO I PLACE AN ORDER FOR A MOXIE ELECTRIC SCOOTER?

Placing an order for a Moxie Electric Scooter is very simple:

1. Visit the Moxie Online Store and browse the available models.
2. Once you’ve selected the model you want, click “Add to Cart”.
3. Proceed to checkout, enter your shipping details and payment information.
4. Complete the checkout process.

You will receive an order confirmation email with details of your purchase and estimated delivery timeframe once the order is successfully placed.

WHAT SHOULD I DO AFTER PLACING MY ORDER?

After your order is confirmed, please look out for an order confirmation email from us. This will have details of:

• The scooter model purchased
• Total amount paid
• Estimated delivery date
• Order number for future reference

If you do not receive this email within 48 hours, please check your spam folder. You can also log into your Moxie Account to view order status.

WHAT IF I DON’T GET THE ORDER CONFIRMATION EMAIL?

If you haven’t received the order confirmation email from us within 48 hours of placing your order, please follow these steps:

1. Check Your Spam Folder: Start by checking your spam or junk folder. Sometimes, the email might have been incorrectly filtered there.
2. Log into Your Moxie Account : You can also log into your Moxie Account using your email and password. This will allow you to access your order status and order details.
3. Contact Customer Service: If you still cannot find your order confirmation, don’t hesitate to reach out to our dedicated customer service team at [email protected]. Our team will promptly investigate your order and resend the confirmation details if necessary.

WHERE CAN I CHECK THE STATUS OF MY ORDER?

The easiest way to check your order status is by logging into your Moxie Account. Here you can view real-time updates on various aspects of your order, including processing, payment, and shipping.

If you have any other questions, please feel free to contact our customer service team at [email protected]. We are happy to provide order status updates and assist you.

HOW LONG WILL DELIVERY TAKE AFTER I PLACE MY ORDER?

Delivery timeframes vary depending on scooter model availability and your location.

The estimated delivery date is provided in your order confirmation email. Please refer to this email for the timeframe.

If you have any queries about delivery, contact us at [email protected].

MY ACCOUNT SHOWS INCOMPLETE PAYMENT – WHAT SHOULD I DO?

If your Moxie Account shows an incomplete payment against your order, please contact our dedicated customer service team at [email protected] promptly.

Our team will verify whether the payment failed or if it did not update properly in our system. They will then provide guidance on the necessary next steps to resolve this issue and ensure your payment is completed successfully.

HOW CAN I BE SURE THAT MY ORDER IS SECURE?

Rest assured that your order and payment details are encrypted and securely stored within our system. Once your payment is successfully completed, you will receive an order confirmation email. This confirmation signifies that your order has been securely placed, and we promptly process orders that are confirmed as paid.

If you have any concerns or questions about the security of your order, please don’t hesitate to contact us at [email protected].

WHAT IF I NEED TO CANCEL MY ORDER?

If you need to cancel your Moxie scooter order, please contact us at [email protected].

We will promptly verify your order status and advise you on whether if cancellation is still possible based on our Return Policy Terms.

WHEN DO I NEED TO CANCEL BY TO GET A REFUND?

To be eligible for a refund, you must cancel your order within 14 days of purchase. The product must remain in its original unopened condition with the rear tag intact.

Contact us at [email protected] to initiate the cancellation process. We will verify if a refund can be processed based on Return Policy criteria.