WHAT DOES THE MOXIE MICROMOBILITY WARRANTY COVER?

Moxie Micromobility offers a 2-year warranty on Moxie electric scooters and a 1-year or 350 charging cycles warranty to maintain 75% of the original battery capacity. This warranty covers defects in materials and workmanship, ensuring that your scooter performs according to industry quality standards.For additional details about our warranty terms and conditions, please visit our Warranty Information page.

WHAT SHOULD I DO IF MY MOXIE ELECTRIC SCOOTER HAS A TECHNICAL PROBLEM?

In the rare event that you encounter any technical issues with your Moxie electric scooter, we’re here to assist you promptly. Follow these steps to get the support you need:

• Contact Your Moxie Partner: Reach out to the Moxie Micromobility partner where you originally purchased your scooter. They are equipped to provide immediate assistance, including technical troubleshooting and warranty-related queries.
• Explore Warranty Information: For added convenience, you can explore our dedicated Warranty Information section on our website.

Your satisfaction is our priority, and our team is dedicated to ensuring your Moxie electric scooter continues to deliver a reliable and enjoyable riding experience.

HOW CAN I ACTIVATE THE WARRANTY FOR MY MOXIE ELECTRIC SCOOTER?

Your Moxie electric scooter warranty is automatically activated at the time of purchase. This simplifies future warranty management as your vehicle and its serial number will be on record.

WHAT DO I NEED TO DO IF I WANT TO CLAIM A WARRANTY OR REQUEST TECHNICAL SERVICE OR MAINTENANCE?

To claim warranty service or maintenance, keep the original invoice, boxes, and complete packaging elements for secure shipping. If defects are detected during the warranty period, Moxie Micromobility will repair or replace your scooter at no cost.

WHAT HAPPENS IF MY MOXIE ELECTRIC SCOOTER CANNOT BE REPAIRED?

If your scooter cannot be repaired and is under warranty, Moxie Micromobility will replace it free of charge. If the same model is unavailable, they may provide a similar or higher-value model. Shipping costs, in this case, are covered by Moxie Micromobility.

UNDER WHAT CONDITIONS MIGHT MY WARRANTY CLAIM BE DENIED?

Moxie Micromobility may refuse a warranty claim if the scooter shows signs of misuse, abuse, or damage unrelated to defects in materials and workmanship.

DOES THE REPLACEMENT OR REPAIR OF THE MOXIE ELECTRIC SCOOTER EXTEND THE ORIGINAL WARRANTY PERIOD?

No, the replacement or repair does not extend the initial warranty period.

WHAT ARE THE WARRANTY EXCLUSIONS FOR MOXIE ELECTRIC SCOOTERS?

Warranty exclusions include accessories, parts and components subject to wear and tear, parts with physical damage, incomplete or broken cable connections, misuse, modification, neglect, and use of the scooter in wet conditions. It also excludes professional and contract use.

HOW DO I INITIATE A WARRANTY CLAIM FOR MY MOXIE ELECTRIC SCOOTER?

You must process and receive a return authorization before shipping your scooter to Moxie Micromobility. Claims must adhere to all the terms outlined in the warranty statement and follow the proper return procedure. To initiate the warranty claim process, kindly reach out to us at [email protected].

WHAT IF MY ELECTRIC SCOOTER IS OUT OF WARRANTY AND NEEDS REPAIR?

If your scooter is out of warranty, you can request an out-of-warranty repair quotation by contacting Moxie Micromobility via email at [email protected].